The Accessible Information Standard guides organisations on the approach to making information accessible to patients, service users and their relatives whose needs relate to a disability, impairment or sensory loss.
This includes making sure that people get the appropriate support to help them communicate, for example; offering support from a British Sign Language (BSL) interpreter or deafblind manual interpreter, information in audio, Easy Read or communication via email or text.
This is a legal requirement of the Equality Act 2010 and applies to all organisations included within the Health and Social Care Act.
All companies must do five things to meet the Accessible Information Standard:
At Renovo, we are working on improving the provision of the accessible information standard in order to:
We can provide different types of communication support or information in different formats. We encourage patients and their families to tell us as soon as possible what support they need or ask someone to tell us on their behalf.
Further information about the Accessible Information Standard is available in other formats on the NHS England website.