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Accessible information standard

The Accessible Information Standard guides organisations on the approach to making information accessible to patients, service users and their relatives whose needs relate to a disability, impairment or sensory loss.

This includes making sure that people get the appropriate support to help them communicate, for example; offering support from a British Sign Language (BSL) interpreter or deafblind manual interpreter, information in audio, Easy Read or communication via email or text.

This is a legal requirement of the Equality Act 2010 and applies to all organisations included within the Health and Social Care Act.

All companies must do five things to meet the Accessible Information Standard:

  • Ask patients, families and carers if they have any information or communication needs and identify the approach to meeting those needs
  • Record any specific needs, and consent, in a way that is highly visible on either electronic or paper records; flag on the patient’s electronic record and put a “communication needs” sticker on their paper record
  • Share information about the patient’s needs with other teams, services, agencies and providers during admission or discharge
  • Ensuring patients get their information in the way they have requested and have their communications needs met

At Renovo, we are working on improving the provision of the accessible information standard in order to:

  • Improve health and wellbeing of our patients
  • Empower patients and service users to make decisions about their care and treatment
  • Improve patient safety taking into consideration their ability to understand and follow information regarding care and treatment
  • Improve the effectiveness of clinical care as a result of addressing any barriers to communication
  • Improve patient experience and satisfaction

We can provide different types of communication support or information in different formats. We encourage patients and their families to tell us as soon as possible what support they need or ask someone to tell us on their behalf.

Further information about the Accessible Information Standard is available in other formats on the NHS England website.

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